Refund policy

We appreciate your business and want to ensure your shopping experience meets your expectations. Please review our policy below.

All Sales Are Final

All purchases made through Satin Tops are considered final sale. We do not offer refunds, returns, or exchanges.

This policy applies to all products, including (but not limited to) hats/caps, beanies/watch caps, scrunchies, and accessories.

Defective, Damaged, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us within 7 days of delivery so we can evaluate the issue and make it right.

To request a replacement review, email us at: info@satintops.co
Include:

  • Order number

  • Clear photos of the item and the issue (and packaging if applicable)

If the issue is confirmed, we will replace the item at our discretion. Items must be unused/unworn and in original packaging.

Shipping Responsibility

Customers are responsible for entering the correct shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us due to an incorrect/undeliverable address, additional shipping fees may apply to resend the order.

Returns Sent Without Approval

We do not accept returns sent back without prior written approval. Any packages sent to us without approval may be refused or returned to sender.

Return address (for approved exceptions only):
2310 North Henderson Avenue #1088
Dallas, TX 75206
United States

Contact

For any questions about this policy, contact: info@satintops.co

Policy Updates

Satin Tops reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most up-to-date version.

By making a purchase with Satin Tops, you acknowledge and agree to abide by the terms of this policy.